Discord Community
Best for: Quick questions, community help, general discussion
Response time: Minutes to hours
Contact Support
Need help? We’re here for you. Choose the best way to reach us based on your needs.
Support Channels
Email Support
Best for: Detailed issues, license problems, private matters
Response time: 24-48 hours
GitHub Issues
Best for: Bug reports, feature requests (Ultimate license)
Response time: 24-48 hours
Access via your Dashboard
Discord Community
Our Discord server is the fastest way to get help and connect with other developers.
Channels
| Channel | Purpose |
|---|---|
#announcements | Product updates, releases, news |
#general | General discussion |
#support | Get help with issues |
#showcase | Share your projects using gameDNA plugins |
#suggestions | Feature requests and ideas |
#off-topic | Non-gameDNA chat |
Getting Good Help on Discord
- Search first - Your question may already be answered
- Use the right channel - #support for issues, #suggestions for features
- Provide context - UE version, plugin version, what you tried
- Share screenshots - A picture is worth 1000 words
- Be patient - Community members help when they can
Email Support
For issues requiring detailed investigation or sensitive matters.
When to email
- License or billing issues
- Private technical problems
- Security concerns
- Business inquiries
What to include
Subject: [Plugin Name] Brief description of issue
Body:- Unreal Engine version:- Plugin version:- Operating system:- License type:
Description:[Detailed explanation of the issue]
Steps to reproduce:1. ...2. ...3. ...
Expected behavior:[What should happen]
Actual behavior:[What actually happens]
Attachments:- Screenshots- Log files- Project files (if small)Email addresses
| Purpose | |
|---|---|
| Technical support | support@gamedna.studio |
| Billing & licenses | billing@gamedna.studio |
| Sales inquiries | sales@gamedna.studio |
| Enterprise | enterprise@gamedna.studio |
| Security issues | security@gamedna.studio |
GitHub Issues (Ultimate License)
Ultimate license holders have access to private GitHub repositories with issue tracking.
Linking your GitHub account
- Go to Dashboard → Settings
- Click “Link GitHub Account”
- Authorize gameDNA
- You’ll receive repository invitations within 24 hours
Creating good issues
Bug reports:
- Use the bug report template
- Include minimal reproduction steps
- Attach relevant logs and screenshots
- Note UE and plugin versions
Feature requests:
- Describe the use case, not just the feature
- Explain why it would be valuable
- Consider how it fits with existing features
Response Times
| License | Discord | GitHub | |
|---|---|---|---|
| Indie | Community | 48h | N/A |
| Pro | Priority | 24h | N/A |
| Ultimate | Priority | 24h | 24h |
Self-Help Resources
Before contacting support, check these resources:
FAQ
Common questions answered
Troubleshooting
Solutions to common problems
Documentation
Complete plugin guides
Feedback & Suggestions
We love hearing from our users!
Feature requests
- Discord: Post in #suggestions channel
- Email: suggestions@gamedna.studio
- GitHub: Open a feature request issue (Ultimate)
General feedback
- Survey: We send occasional feedback surveys
- Discord: Share in #general
- Email: feedback@gamedna.studio
Business Inquiries
Enterprise licensing
For custom licensing, volume purchases, or enterprise agreements:
Email: enterprise@gamedna.studio
Include:
- Company name
- Team size
- Products of interest
- Special requirements
Partnership opportunities
Interested in partnering with gameDNA?
Email: partners@gamedna.studio
Press & media
For press inquiries, review copies, or media coverage:
Email: press@gamedna.studio
Security
Found a security vulnerability? Please report it responsibly.
Email: security@gamedna.studio
Do not post security issues publicly. We’ll acknowledge within 24 hours and work with you on a fix.
Still stuck?
If you’ve tried the resources above and still need help:
- Gather information: UE version, plugin version, logs, screenshots
- Choose the right channel: Discord for quick help, email for detailed issues
- Be specific: The more details, the faster we can help
- Be patient: We’re a small team doing our best to help everyone
We’re committed to helping you succeed with gameDNA plugins!