gameDNA

Privacy Policy

Last updated: January 1, 2026

At gameDNA, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide, including:

  • Account Information: Name, email address, and password when you create an account
  • Payment Information: Billing address and payment details (processed securely by Stripe)
  • Support Requests: Information you provide when contacting support
  • Profile Information: Optional information like company name or profile picture

1.2 Information Collected Automatically

When you use our services, we automatically collect:

  • Device Information: Browser type, operating system, device identifiers
  • Usage Data: Pages visited, time spent, click patterns
  • IP Address: Used for security and approximate location
  • License Validation Data: Machine identifiers when activating licenses

1.3 Information from Third Parties

We may receive information from:

  • OAuth Providers: When you sign in with GitHub, Google, or Discord
  • Payment Processors: Transaction confirmations from Stripe

2. How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Process transactions and send related information
  • Verify license authenticity and prevent unauthorized use
  • Respond to your comments, questions, and support requests
  • Send you technical notices, updates, and security alerts
  • Send marketing communications (with your consent, which you can withdraw at any time)
  • Analyze usage patterns to improve our services
  • Detect and prevent fraud and abuse

3. Cookies and Tracking

3.1 Cookies We Use

Cookie Type Purpose Duration
Essential Authentication, security, preferences Session / 1 year
Analytics Understanding how visitors use our site 2 years
Marketing Measuring ad effectiveness (optional) 90 days

3.2 Managing Cookies

You can manage cookie preferences through our cookie banner or your browser settings. Note that disabling essential cookies may affect site functionality.

4. Data Sharing

4.1 Service Providers

We share data with trusted service providers who assist in operating our services:

  • Stripe: Payment processing
  • Cloudflare: CDN and security
  • Supabase: Database hosting (EU region)
  • Discord: Community platform integration

4.2 Legal Requirements

We may disclose information if required by law or to:

  • Comply with legal process
  • Protect our rights and property
  • Prevent fraud or security issues
  • Protect user safety

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

5. GDPR Compliance

For users in the European Economic Area (EEA), we comply with GDPR requirements:

5.1 Your Rights

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a portable format
  • Restriction: Limit how we process your data
  • Objection: Object to processing based on legitimate interests
  • Withdraw Consent: Withdraw previously given consent

5.2 Legal Basis for Processing

We process your data based on:

  • Contract: Necessary for providing our services
  • Consent: Where you have given explicit consent
  • Legitimate Interests: For fraud prevention, security, and service improvement
  • Legal Obligation: Where required by law

5.3 Data Controller

gameDNA is the data controller for personal data collected through our services.

6. Data Retention

We retain your data for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Typical retention periods:

  • Account data: Until account deletion + 30 days
  • Transaction records: 7 years (legal requirement)
  • Support tickets: 3 years
  • Analytics data: 2 years (aggregated)

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption in transit (TLS 1.3) and at rest (AES-256)
  • Regular security audits and penetration testing
  • Access controls and authentication requirements
  • Employee security training
  • Incident response procedures

8. International Transfers

We primarily store data in the European Union. When data is transferred outside the EU, we ensure appropriate safeguards through:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions by the European Commission
  • Binding Corporate Rules where applicable

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect data from children. If you believe we have collected such data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or prominent notice on our website.

11. Contact Us

For privacy-related questions or to exercise your rights, contact us:

You also have the right to lodge a complaint with your local data protection authority.

By using gameDNA Store, you acknowledge that you have read and understand this Privacy Policy.